Career Opportunity

1. Customer Service Officer – Mandarin

Responsibilities: 

·       Handling customer queries through phone call and email; Identifying customer needs, providing first point resolution/investigation where possible or escalating when required to relevant departments and following up on the resolution

·       Accurately processing with a high volume of transactions and ensuring high accuracy at all times

·       Real time monitoring system generated email alerts and operating system performance of front-end operations within set timeframes

·       Teamwork in a group between 5-10 people with supervision