1.  Customer Service Officer – Mandarin 

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Responsibilities: 

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• Handling customer queries through phone call and email; Identifying customer needs, providing first point resolution/investigation where possible or escalating when required to relevant departments and following up on the resolution​

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• Accurately processing with a high volume of transactions and ensuring high accuracy at all times

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• Real time monitoring system generated email alerts and operating system performance of front-end operations within set timeframes

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• Teamwork in a group between 5-10 people with supervision